people in ICT systems
end user - the person who uses the systems/people that use ict to help them with their work
example : teacher / air traffic controller
end users will mostly use general purpose software: e.g word and excel. Designed to be easy access and comfortible to use by lots of people in a wide array of jobs
ICT professionals: People working in ICT generally have ICT qualifications such as degrees or other technical qualifications. e.g server analyst, does server maintenance. systems analyst, works with a client to analyse their requirements and to design a suitable ICT system.
Computer programmers converts the design specifications into a computer code using a programming language such as C++
ICT help-desk technicians provide solutions to end users in respect of day computer problems.
Web managers oversee the work of webmasters and web developers in a large organisation.ICT proffesionals with mostly used special purpose software: e.g air traffic control. designed for a specific job.
characteristics of users of ICT
Experience inexperienced - windows
experienced users - programming language
Age young - big buttons, fun pictures, simple language
old - clear large text, appropriate language
Physical characteristics disabilities (wheel chairs, sight, hearing)
environment of use hazardous, mobile devices, office environment
skills for ICT professionals
problem solving skills programmer -IT technician -systems analyst
flexible working hours systems installers
team working skills (The above)
communication skills oral comms -written comms
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